September 22, 2015
We happy to announce we're migrating to a new help desk system. We expect this upgrade to enable faster response times, and better self-service access to our help materials.
Starting in late September, we'll start utilizing the ticketing system to handle all support requests. First we'll enable the ticket system within TeamWork, then we'll migrate our support email to the new system. Following ticketing, we'll start building out the knowledge base with solutions to common questions, training materials, and documentation. Finally we'll migrate our phone system for support to be integrated into the help desk.
If customers create an account within the help desk, they can access non-public materials and review ticket status for all open tickets. If you have suggestions to help us improve our help desk system, please email firstname.lastname@example.org!
ScheduleSource Support Team