Frequently Asked Questions

Provides solutions to frequently asked questions.

User Security Lock IP
Question:  One of my employees or one of my users received a notice that they had a 'Security Breach'.  They cannot logon from the computer.  What...
Wed, Sep 23, 2015 at 12:43 PM
How Do I Sign In to TeamWork?
Sign In Get the location of your URL page from your Enterprise Administrator. - Bookmark this page under your Favorites for quick access. ...
Mon, Oct 3, 2016 at 4:12 PM
Employee or User can't Sign In
Question:  An employee or User can't sign in to TeamWork.  What can be wrong? Answer:  The Sign In page requires the correct use of the Locatio...
Mon, Sep 28, 2015 at 1:45 PM
Why can’t I Delete an Employee?
Employees cannot be deleted if any of the following conditions exist: If they have any time entries in the system. If they are in any shifts in a...
Wed, Sep 30, 2015 at 11:12 PM
I can’t change a Password. What does ‘password NOT changed’ mean?
When it says ‘password NOT changed’, it usually means you are not meeting the criteria for the password.   Check the Enterprise Portal to see if in th...
Wed, Sep 30, 2015 at 11:17 PM
What is the difference between the Swap Board and Bid Board?
Similarity: Both are enabled and controlled individually at the Location level. Both follow the parameters the location sets in Admin/Swapboard rules. ...
Wed, Sep 30, 2015 at 11:29 PM