Employee or User can't Sign In

Question:  An employee or User can't sign in to TeamWork.  What can be wrong?

Answer:  The Sign In page requires the correct use of the Location code, Username, and password that has been issued to the employee or user.  The Enterprise or Location Administrator should check that the set-up is correct and that the employee or user is using the correct information and accessing the correct portal sign-on page.  They should test the logon themselves.

Trouble Shooting for an Employee
A  Checklist for Administrator:  Is the setup correct?

• Is the Employee listed as Active in the Employee Section?
• Is the Employee start date in the Future?  (If so they can't logon until that day)
• Is the Employee deployed to the Location?  The code they are given to use must be from one of their assigned Locations.
• Has the Employee been assigned a username and password?
• Try resetting their password to ensure there are no hidden spaces (like an extra space at the end of the password). 
• Is the IP address for the computer they are using blocked due to too many failed attempts?  (Check the Enterprise/Admin/Security Folder as it has to be unblocked by an Enterprise Administrator).
• Test that you can logon as the Employee.

A Checklist for employees:

• Are they at the correct URL and using the Employee Portal?
• Do they have the correct three codes and are they being entered exactly as assigned?  The system is space and character sensitive.
• Are they using an updated recommended browser?  (See recommended browser info on the Sign In page)
• Does the computer have JavaScript and cookies enabled?
  

Trouble Shooting for a User
A Checklist for Administrator: Is the setup correct?

• Is the User listed in the Enterprise/User Section ?
• Is the User assigned to the Location? The code they are given to use must be from one of their assigned Locations.
• Has the User been assigned a username and password in the User Section (they can't logon to the Location Portal with codes given as an Employee)?
• Try resetting their password to ensure there are no hidden spaces (like an extra space at the end of the password).
• Is the IP address for the computer they are using blocked due to too many failed attempts? (Check the Enterprise/Admin/Security Folder as it has to be unblocked by an Enterprise Administrator).
• Test that you can logon as the User to the Location Portal..

A Checklist for Users:

• Are they at the correct URL and using the LocationPortal?
• Do they have the correct three codes and are they being entered exactly as assigned? The system is space and character sensitive.
• Are they using an updated recommended browser? (See recommended browser info on the Sign In page)
• Does the computer have JavaScript and cookies enabled?

See Teamwork Learning Center Help Card: 

Enterprise Portal/Managing the Enterprise/#4 Managing Users   http://www.schedulesource.net/support/ENTv3ManageUsers4.pdf